Refund Policy
Last updated: February 24, 2026
Overview
This Refund Policy outlines the terms and conditions for refunds on the Spriie platform. Refund eligibility and processing may vary depending on the seller and the specific circumstances.
Eligibility for Refunds
You may be eligible for a refund if:
- The product received is defective or damaged
- The product does not match the description
- The product was not delivered within the specified timeframe
- The order was cancelled before shipment
- You are within the seller's return period
Refund Process
- Contact the seller directly to initiate a return or refund request
- If unable to resolve with the seller, contact Spriie support
- Provide necessary documentation (photos, order details, etc.)
- Wait for review and approval of your refund request
- Receive refund through the original payment method
Refund Timeframe
Refunds are typically processed within 5-10 business days after approval. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Non-Refundable Items
The following items may not be eligible for refunds:
- Digital products (unless defective)
- Customized or personalized items
- Perishable goods
- Items returned after the return period
Shipping Costs
Shipping costs are generally non-refundable unless the return is due to seller error or defective product. Return shipping costs may be the responsibility of the buyer unless otherwise stated.
Seller-Specific Policies
Individual sellers may have their own refund and return policies that are more specific. Please review the seller's policy before making a purchase.
Contact Us
If you have questions about refunds or need assistance with a refund request, please contact us at support@spriie.com